PORTFOLIO: A GLOBAL TECHNOLOGY COMPANY | PROCESS MAPPING & STAKEHOLDER ALIGNMENT
Bringing a whole year of process into a single, shared view
A complete, navigable map of a complex annual performance process — employee and manager journeys, system touchpoints and calibration scenarios — built in three weeks, ahead of a major senior stakeholder session.
The challenge
Large organisations hold their most important processes in many places at once. For this global technology company, the design of the annual performance cycle was unclear and in flux — and it lived across separate teams: comms, talent & learning, systems, training, change management. A significant in-person review with senior leaders was approaching, and the deadline was arriving before the full picture had been drawn.
Without a shared view, each team risked walking in with its own version of how the process worked. Long-running worries — including fears about forced distribution — could keep circulating with nothing solid to settle them.
The solution
We worked with the core team to build a single, authoritative map of the whole performance year. It traced the employee and manager journeys, the system touchpoints, the calibration moments, and the gaps still waiting to be resolved — so the unfinished parts were as visible as the settled ones.
We gathered understanding through focused one-to-one conversations, letting individual perspectives be heard before consensus formed. A simplified version followed, designed so HR Business Partners could answer frontline questions with confidence and accuracy. The whole artefact was built to keep evolving as remaining decisions land.
The outcome
The talent leadership team walked into the session with a shared, confident picture of how the process fits together.
During the session, alignment gaps closed across workstreams, people had clear language to counter misconceptions, and the map became a living reference the team could keep updating. It also laid the groundwork for future tooling to guide managers through the cycle.
What changes when a process too big to hold in any one head can finally be seen, whole, by everyone at once?